经常有朋友们在问我：做聊单的时候有什么话术技巧？说句实话，话术不话术，技巧不技巧，个人觉得全在“随机应变”四个字，不一定有太多固定的模板。
Seller: Our products are made with high-quality materials, and the craftsmanship is excellent. They are very close to the originals, so you can purchase with confidence.
我们销售的商品采用高品质材料制作，质量接近正品，细节和做工都经过严格把控，您完全可以放心购买。
2）、客户询问是否是正品
Customer: Is this an authentic product?
这是正品吗？
Seller: Our items are premium custom versions with exceptional value. They look and feel almost identical to the originals, and many of our customers are very satisfied.
我们的产品是高端定制版，性价比非常高，外观和手感都和正品相差无几，许多客户都非常满意。
3）、客户谈价格
Customer: Can you lower the price a bit?
这个价格能不能再便宜一点？
Seller: Our prices are already at wholesale rates, offering great value for money. However, if you buy more, we can give you an additional discount!
我们的价格已经是批发价了，性价比非常高。不过如果您多买几件，可以再优惠一些哦！
4）、客户担心被海关扣留
Customer: Will my package get held up by customs?
会不会被海关查到啊？
Seller: We have extensive experience in international shipping. Your package will be carefully packed and shipped discreetly to ensure safe delivery. You don’t need to worry.
我们有丰富的国际物流经验，发货时会严格包装，采用隐私运输，确保安全送达，您不用担心。
5）、客户咨询支付方式
Customer: What payment methods do you accept?
支持哪些支付方式？
Seller: We support multiple payment options, such as PayPal, credit cards, and Western Union. These methods are secure and convenient—feel free to choose the one that works best for you.
我们支持多种支付方式，例如PayPal、信用卡、Western Union等，安全方便，您可以选择最适合的方式。
6）、客户催问物流信息
Customer: Why hasn’t my package arrived yet?
我的包裹怎么还没到？
Seller: Hello! Your package has been shipped and is currently in transit. International shipping typically takes 7–15 business days. Please check back later for updated tracking information.
您好，包裹已发出，目前正在运输途中。国际物流通常需要7-15个工作日，您可以稍后查询更新的物流信息。
7）、客户提出售后问题
Customer: The item I received isn’t as described. What should I do?
收到的商品和描述不符，怎么办？
Seller: We’re sorry for the inconvenience. Please send us some pictures of the item, and we’ll review it immediately. If there’s an issue, we’ll offer a free replacement or partial refund.
非常抱歉给您带来了困扰，请您提供照片，我们会尽快核实处理。如果确实有问题，可以免费换货或部分退款哦。
8）、客户询问退货
Customer: I’m not happy with this product. Can I return it?
不满意，想退货可以吗？
Seller: Due to the high cost of international shipping, we usually don’t accept returns. However, we can offer you a discount or other compensation. Would that work for you?
由于国际运输成本较高，我们一般不接受退货，但可以为您提供折扣或其他补偿，您看如何？
注意事项：
语言技巧：避免直接提到“仿品”“假货”等敏感词汇，使用“高端定制”“版本”等词替代。
承诺谨慎：在售后或发货时，注意用模糊语言避免具体承诺，以减少纠纷风险。
礼貌专业：始终保持友好态度，提高客户信任感。
当然，上述的几种类型只是比较基础的聊单场景，更多的转化技巧与话术我们可以支持精品计划下的客户朋友们在后端进行交流交付。
